The Alcohol and Gaming Commission of Ontario announced on August 6 that it had ordered monetary penalties totaling $120,000 against Betty Gaming Ltd. The company operates Betty.ca, where failures in age verification and player eligibility controls allowed underage individuals to create online gambling accounts. The AGCO said the issue involved a vulnerability identified by Betty Gaming in November 2025.
The AGCO said its gaming standards require Ontario online casinos to prevent underage access and validate player eligibility before accounts are created.
What the AGCO Found
The AGCO reported nine individuals under 19 were able to create accounts on Betty.ca, deposit funds and gamble. Another 14 underage individuals were able to create accounts but did not deposit funds. That means 23 underage individuals were able to create accounts despite the age restrictions.
The AGCO said the issue involved failures in Betty Gaming's age verification and player eligibility controls. The regulator requires operators to have safeguards that prevent underage individuals from accessing online gambling services.
Standards Cited by the AGCO
Per the AGCO, Betty Gaming acted contrary to Section 3.01, requirement 1(a) of the Registrar's Standards for Gaming. That provision states that operators must not permit underage individuals to create accounts, log in or gamble online.
The regulator also cited Section 3.04, which requires relevant player information to be collected and saved during registration and demonstrated to be complete, accurate and validated before an account is created. These requirements apply to every registered operator in the province.
Betty Gaming Can Appeal
Dr. Karin Schnarr, the AGCO's Chief Executive Officer and Registrar, said, "Registered operators are responsible for making sure their systems work before those systems go live." She said that when those responsibilities are not met, the AGCO will take action to protect young people and uphold confidence in Ontario's regulated market.
The company has 15 days to appeal the Registrar's action to the Licence Appeal Tribunal, an independent adjudicative body within Tribunals Ontario. The requirements also apply to new online casinos in Ontario as they enter Ontario's regulated gaming market.
